Facilitated courses: code of conduct

Parenting Place offers face-to-face courses conducted in person and over Zoom, giving parents and caregivers, the opportunity for interaction, learning from other's stories and human-connection. We encourage participants to contribute to group discussions during our courses and in the breakout sessions, keeping all comments and reflections respectful, relevant and free of any offensive language. We expect you to:

• Enjoy yourselves and learn as much as you can
• Ask questions when appropriate but allow your facilitator/s to direct the course
• Respect the facilitator/s and follow reasonable instructions
• Respect other participants especially during breakout sessions
• Allow other participants to have their say
• Refrain from bullying, sexual innuendo, coarse language and angry tones which will not be tolerated
• Recording of in-person or zoom Toolbox or coaching sessions is strictly not allowed.

Parenting Place reserves the right to determine what is appropriate/inappropriate conduct and to remove any course participant who does not behave in keeping with the above guidelines

Information collection & accessibility

All information collected during our courses and parent coaching sessions is done so for the purpose of providing a service to support the parenting challenges you are facing. All information is kept in confidence and held securely within our CRM and physical document storage systems. Notes and information specific to parent coaching sessions are accessible to parent coaches only. You have the right to request access and to have copies of the information you have provided.

Information use

Parenting Place will use your personal details to identify you when you engage with us, keep you informed of upcoming events, parenting resources, changes to our products and services and to ask for feedback from time to time. You may contact us at any time to update your information or to opt-out of receiving further information from us.

Limit of confidentiality

All your information, whether written or verbal, will be held in the strictest confidence unless we are concerned about the safety of a child. Parenting Place is committed to keeping children safe. We make decisions based on children's best interests above all else. Parenting Place by law can share information with Oranga Tamariki and the Police if we are concerned about abuse or neglect. All comments, compliments and feedback collected via survey/email is confidential. This information can and will only be shared with others with your permission. You will have the opportunity to give us permission to share these or to let us know that they are private.

Reviewed & Updated Dec 2025